These Terms of Service ("Terms") govern your access to and use of the AURA platform (the "Service") provided by Business Intensity ("AURA", "we", "us", or "our"). By creating an account or otherwise using the Service, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- Account: the personal account created by a User to access the Service.
- Organization: a workspace within AURA that may include several Users with assigned roles (e.g. Owner, Head of Sales, Closer).
- User Content: any data, file, text, or information that you upload, submit, or otherwise make available through the Service.
- Subscription: any paid plan giving access to certain features of the Service.
- Third-Party Services: any external service integrated with AURA at your request (e.g. Google Calendar, Supabase).
2. Acceptance and Modifications
By using the Service, you confirm that you have read, understood, and accepted these Terms. If you accept these Terms on behalf of an Organization, you represent and warrant that you have the authority to bind that Organization.
We reserve the right to modify these Terms at any time. Material changes will be communicated to you by email or through a notice within the Service at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.
3. Eligibility
You must be at least 16 years old and have the legal capacity to enter into a binding contract to use the Service. If you are accessing the Service on behalf of a legal entity, you represent that you are duly authorized to do so.
4. Account Registration and Security
- You must provide accurate, current, and complete information when creating your Account, and keep it up to date.
- You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account.
- You must notify us promptly at security@business-intensity.com in the event of unauthorized access or any breach of security.
- We reserve the right to suspend or terminate any Account that we believe in good faith violates these Terms or applicable law.
5. Description of the Service
AURA is a software-as-a-service (SaaS) platform that helps sales teams manage prospects, opportunities, appointments, and performance metrics. The Service is provided "as is" and we may, from time to time, add, modify, suspend, or remove features without prior notice, provided that any change does not materially diminish the functionality of any paid Subscription.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful, fraudulent, or harmful purpose;
- Violate the rights of any third party (including intellectual property, privacy, or contractual rights);
- Upload or transmit viruses, malware, or any other malicious code;
- Attempt to gain unauthorized access to the Service, other Accounts, or any underlying infrastructure;
- Interfere with or disrupt the integrity or performance of the Service (e.g. denial-of-service attempts, scraping, reverse engineering);
- Use the Service to send unsolicited communications (spam) or to violate applicable anti-spam laws (e.g. GDPR, French Data Protection Act, ePrivacy Directive);
- Resell, sublicense, or otherwise commercialize access to the Service without our prior written consent.
We reserve the right to investigate and take appropriate action, including suspending or terminating your Account, in response to violations of this section.
7. Intellectual Property
7.1 Our intellectual property
The Service, including its software, design, trademarks, logos, content, and documentation, is owned by Business Intensity or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose during the term of your Subscription.
7.2 Your User Content
You retain all ownership rights in your User Content. You grant us a worldwide, royalty-free, non-exclusive license to host, store, reproduce, display, and process your User Content solely to the extent necessary to provide and operate the Service.
7.3 Feedback
If you submit any suggestions, ideas, or feedback regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.
8. Third-Party Services
The Service may allow you to connect to or interact with Third-Party Services (e.g. Google Calendar, Google Meet, Supabase). Your use of such services is governed by the terms and privacy policies of the relevant third party. We are not responsible for the availability, content, or practices of any Third-Party Service.
By connecting your Google account, you authorize AURA to access certain data from your Google account in accordance with our Privacy Policy and the Google API Services User Data Policy, including the Limited Use requirements. You may revoke this access at any time from within the Service or from your Google account settings.
9. Subscription, Fees, and Payment
- Certain features of the Service may require a paid Subscription. The applicable fees, billing cycle, and Subscription terms will be presented to you before purchase.
- Unless otherwise stated, all fees are exclusive of applicable taxes (including VAT), which will be added at the rate in effect.
- Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
- Late or failed payments may result in suspension or termination of your access to paid features.
Right of withdrawal (consumers only): in accordance with article L.221-28 of the French Consumer Code, where the Service is fully performed before the end of the 14-day withdrawal period and with your express prior consent, you waive your right of withdrawal.
10. Data Protection
Our processing of personal data is described in our Privacy Policy, which forms an integral part of these Terms. Where you use the Service to process personal data of third parties (e.g. your prospects), you act as data controller and we act as data processor under Article 28 GDPR. The corresponding data processing terms are available upon request at privacy@business-intensity.com.
11. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service and to use it only as necessary to perform its obligations under these Terms. This obligation survives termination of these Terms for a period of three (3) years.
12. Term and Termination
These Terms remain in effect for as long as you use the Service. You may terminate your Account at any time by contacting us. We may suspend or terminate your access to the Service:
- With at least 30 days' prior notice for convenience;
- Immediately in case of material breach of these Terms, fraudulent use, or violation of applicable law.
Upon termination, your access to the Service will cease and your User Content may be deleted in accordance with the retention periods described in our Privacy Policy. You may export your User Content before termination through the available export features.
13. Warranties and Disclaimers
We undertake to provide the Service with reasonable care and skill in accordance with industry standards. However, to the maximum extent permitted by law, the Service is provided "as is" and "as available", without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
We do not warrant that the Service will be free of errors or interruptions, or that the results obtained from using the Service will meet your specific business expectations.
14. Limitation of Liability
To the maximum extent permitted by applicable law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Service.
- Our total aggregate liability for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us during the twelve (12) months preceding the event giving rise to the claim, or one hundred (100) euros if no fees have been paid.
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law (in particular, gross negligence, willful misconduct, or harm to life or physical integrity).
15. Indemnification
You agree to indemnify, defend, and hold harmless Business Intensity, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (i) your User Content, (ii) your use of the Service in violation of these Terms or applicable law, or (iii) your infringement of any third-party right.
16. Force Majeure
Neither party shall be liable for any failure or delay in performance of its obligations (other than payment obligations) caused by an event of force majeure as defined under article 1218 of the French Civil Code, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or large-scale internet or infrastructure outages.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Paris, France, except where mandatory consumer protection rules provide otherwise.
Consumer mediation: in accordance with articles L.611-1 et seq. of the French Consumer Code, consumers may, free of charge, refer any unresolved dispute to a consumer mediator. Information about the designated mediator may be obtained on request.
Online dispute resolution (EU consumers): the European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr.
18. Miscellaneous
- Severability: if any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
- No waiver: a failure or delay in enforcing any right under these Terms does not constitute a waiver of that right.
- Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Entire agreement: these Terms (together with the Privacy Policy and any order form or specific terms accepted by you) constitute the entire agreement between you and us regarding the Service.
- Notices: any notice under these Terms shall be sent by email to the address associated with your Account or to legal@business-intensity.com.
19. Contact
For any question regarding these Terms, please contact us at:
- Email: legal@business-intensity.com
- Postal address: Business Intensity — France